FAQs + POLICIES

  • Classes open to book on a 7-day rolling window with standard passes, packages, & basic unlimited memberships. All-access unlimited memberships & premium passes allow you to book early with a 2-week rolling window.

    You can make reservations through the Vault Cycle app or website by following the “Schedule” tab. You are able to create reservations up to 10 minutes before class. Walk-ins (no VC account/guest reservation) are not accepted.

    Purchasing a pass or package does not automatically book a bike. You will receive a receipt email after purchasing, then a confirmation email after successfully booking.

  • SPD-compatible cycle shoes are required to clip-in & ride. We recommend bringing water & towel as well.

    We offer Giro rental shoes, mats, & padded seat covers for $2 each. You can also purchase water, a towel other beverages, & snacks right here in the studio. We have a water bottle refill station in the lobby.

  • We kindly ask that you arrive at least 10 minutes before class begins & check-in with our front desk staff, they will remind you of your bike number & walk you through your next steps. Feel free to use our large bathrooms to prepare. Place personal belongings in the numbered cubby corresponding to your bike number. A team member will be ready to help if you need assistance setting up your bike or have any questions.

    Once the class is over, you’re good to go; don’t worry about cleaning, leave it to our front desk crew. Place any rental shoes in the drop-off bin exiting the ride room.

  • If you are a pass-holder & do not cancel a reservation 12 hours or more prior to class start time, the card on file will be charged a fee of $10. If you are an Unlimited Member, the late cancellation window is 12 hours. No-shows result in a fee of $20. After a late cancel or no-show, the pass you used to book will be returned to your account. These policies also apply to any guests you may book.

    Doors close one min. before class start time. Once closed, you will not be allowed into class & may be subject to a penalty.

  • Doors close immediately at class start time. Once closed, you will not be allowed into class & may be subject to a penalty. If you have not checked-in 2 minutes before class start time, your bike will be released.

    We ask that you please stay the duration of class time unless there is an emergency. We do understand life happens, so if you must leave early, please let the instructor know before class begins.

  • If you choose to join a waitlist, you are committing to a ride. If a bike becomes available when you are next on the waitlist, you will be automatically placed in that available spot up to 45 minutes before class begins & notified via email. At that point, late cancel/no show penalties apply. If you do not make it off of the waitlist, there is no penalty & the pass will be returned for future use.

    Bikes sometimes become available within the 45 min. window before class; it’s first-come, first-serve at that point, so keep an eye on the VC app if you’re ready to grab an open bike, or, if you do not make it off a waitlist, feel free to show up & stand-by for the possibility of an open bike.

    Premium passes do not provide priority on waitlists.

  • We are unable to provide refunds on class credits, memberships, or gift cards. If you choose to cancel a membership in the middle of a cycle, you will not be refunded for the remaining time. Prices listed on sale pages are subject to change at any time. However, once a payment is made, the price at the time of purchase will be honored and you will not be charged.

  • You must be 16 years or older to ride at Vault Cycle. Anyone under 18 must have a signed waiver by a guardian before they ride. If this applies to you, please contact us via email at info@vault-cycle.com

  • Yes! We offer E-Gift Cards for purchase. The most important part of this process is ensuring you enter the correct email address of the recipient that is associated with a VC account. If you do not want the recipient to receive the gift card right away via email, please reach out to us via email at:

    info@vault-cycle.com

  • 2905 Bridges St, Morehead City, NC, near the Morehead Plaza Shopping Center. {the old BB&T Bank}